HospitalPortal.net Blog

Enhancements

Page Layout: Added additional panes to accommodate more flexible layout

Administration: Added additional information from web.config to System Information screen including AD Settings

Cascading Menu: Implemented new cascading menu system

Calendar: Added new Calendar component with following features

Ability to create events directly in calendar

Recurring Events

Add to Outlook button for events

Color coded event categories

Fixes

Tracking Board: Fixed issue where IP addresses of authorized viewers were not being saved

Out of Office: Fixed issue where you would receive access denied when clicking out of office reminder

Phone Directory: Fixed issue where date was not printing in the footer of reports

Search: Fixed issue where crawler URL to files uploaded in Links component was incorrect

P&P: Fixed issue where could not create a new document underneath document as folder when document as folder was in draft

P&P Control Panel: Fixed ability to sort on column headings

P&P: Fixed issue where if SQL and Webserver time did not match system would throw errors

Class Registration: Fixed issue where any authenticated users could create new classes

Class Registration: Fixed issue where PM time would revert to AM when editing classes

Class Registration: Added missing Apply buttons to Attendee Report page

Class Registration: Fixed issue where footer would sometime be cutoff

Schedule Manager: Fixed issue where overnight schedule times did not display properly in hover message

Forum: Fixed issue where only Portal Administrators could see available forums on Setup screen

Form Data Export: Fixed issue where column order in output file did not match column order on form

Document Tree: Fixed issue where Archive checkbox on setup screen was not reflecting the DB setting

Document Tree: Fixed issue where hyperlinks to .avi files did not launch video

Document Tree: Fixed issue where searching on Audit Log screen was not working

Cascading Vertical Menu: Fixed issue where cascading vertical menu did not always display properly

Reminders: Fixed issue where Lucene Index reminder was not showing

HTML Component: Fixed issue with extra HTML being added when using Google Chrome

Contacts: Fixed issue in CSS where changing component background color would not apply to Contacts

Date: Tuesday, February 7, 2012

Time: 10:30 AM – 11:30 AM CST

Join Veteran Service Excellence Expert Brian Lee for this inspiring an insightful session. You will learn to:

• Devise a comprehensive transformation strategy for any major initiative.
• Gain a powerful commitment from leadership to champion the project or process.
• Systematically deal with change management issues in a way that gets urgent results.
• Adapt 10 comprehensive breakthrough tactics to overcome dysfunctional cultural barriers.
• Unleash the power of enthusiastic, empowered front line staff.
• Achieve a “tipping point” to gain buy-in and ownership from a critical mass of leaders and staff.

Presenters from HospitalPortal will underscore ways to use a well designed intranet to connect the organization and engage the staff. Best practices for design and tools to keep staff smiling, even laughing, and coming back for more will be covered as well.

Click here to register today!

What a pleasure it was to have spent a good part of my week last week being indoctrinated into why Service Excellence is an important, practically imperative goal for healthcare organizations today.  The theme of Custom Learning Systems’ 2012 conference was “Thriving on Healthcare Reform” and it was an appropriate title.

The conference showcased in cold, hard numbers how the organizations that have undertaken the initiative have excelled, not only with improved HCAHPS, but also with improved employee retention and satisfaction.  Of course, these measures are not unrelated—staff that feels empowered and appreciated will naturally “pay it forward” and make patients and their families “feel the love” and know they are in a different kind of hospital.   

It was so refreshing to watch the Video Scrapbooks created by the organizations that attended and to actually be able to feel the excitement in the room.   An recurring, underlying theme throughout the conference was to cut the bureaucratic speak and get back to basics, talk to people like real people, don’t ignore any elephants that may be in the room, look them in the eye and just be real.  More importantly, CLS’  bottom-up approach seems to be a critical part of the success of their program.  As founder, Brian Lee asserted in a conversation the week prior to the conference, “authorship=ownership.”  When frontline staff has the opportunity to have a say in the direction of the organization, they often say profound things, but they also exhibit commitment, quite unlike what would take place if a Service Excellence initiative were be forced on them by leadership.

The conference was about nurturing people—staff, ourselves, and patients.   Session topics focused on quality for staff as well as for patients.  I was surprised but delighted to participate in sessions on topics like Workplace Bullying and how to deal with it and how to take care of yourself with balance so you can be your best at everything you do—work, spouse, parent, or whatever other role you fill in your non-work life.  This qualitative philosophy resulted in a great vibe—a group of people who really care about healthcare working together and exchanging ideas on how to keep the positive momentum going in an environment ripe with challenges.

As I headed to airport, I realized I was sad to leave despite my adoring daughters, husband, and golden retriever anxiously awaiting my return.  Thank you and mission accomplished, Custom Learning Systems.  If healthcare organizations can accomplish that same sort of sentiment in their staff, they will be successful in so many ways.   

I am so excited that Brian Lee has agreed to share his vision during a joint webinar session on February 7, The Magic of Frontline Engagement.  The webinar is free, so be sure to register—you be glad that you did! 

http://hospitalportal.net/HospitalPortal/Main.aspx?tid=260

Like most if not all of our readers, I have been hearing and reading A LOT about ICD-10 over the last year or so.  What is surprising to me is how few organizations seem to have a comprehensive game plan in place for how they will prepare for the many functional shifts that will have to take place to successfully navigate the landmines around ICD-10.  Aside from training and education for coding and revenue cycle staff, there are other major considerations including IT and analytics implications which span multiple hospital systems, documentation improvement required by clinicians, and much more. 

Companies across the globe had veritable armies working on the Y2K non-event, yet experts describe the ICD-10 as bigger than the Y2K transition.  So my question is am I the only one who is concerned that the sky is falling?

Thanks to our strategic partners leading science and health eduction provider Elsevier, HospitalPortal has a great upcoming free webinar highlighting the Roadmap to Success in ICD-10 Readiness.

This session will be January 19 at 2:30pm EST/1:30pm CST/12:30pm MST/11:30am PST.  Register using the hyperlink below.

http://hospitalportal.net/hospitalportal/Main.aspx?tid=261

Learn how the right e-learning tools maximize efficiency by utilizing focused, prescriptive training, and monitoring of staff progress. The take-aways from this informative session will include how and when to start the preparation of your staff and how to do so with the least possible disruption of operations.

In this upcoming webinar you will learn:

• ICD-10-CM/PCS and its impact on healthcare organizations.
• The challenges and benefits of ICD-10 implementation.
• Timing and implementation schedules for ICD-10 planning.
• Educational planning and strategies related to ICD-10.